FAQs

Q:   I would like to  have my designs put on a CD, is this possible ?

A:   Yes of course your designs can be put on a CD.  Postage & Packing charges of £1.45 will be added when you get to the checkout and select this option from the drop down menu.  CDs are sent by second class mail.

Q:   I would like to send my order into Moving Stitches by post, is this possible ?

A:   No, we prefer you order the designs though the website, and that way both parties have a complete record of the purchase you have made, and no error can occur.

Q:   How do I download my designs ?

A:    Once you have selected and paid for your designs, and payment has been received into our paypal account, a link will automatically generated and sent to you to download your order.  This link will only be generated automatically to customer who use paypal.  Customers paying by cheque will receive their link by email when payment is cleared.

Q.  I have got a problem saving my designs. I bought two sets of Block designs, one was Jacobean Blocks 1 and the other Jacobean Blocks 2.  They overwrote when I began to save the second set. (email sent to me by a customer) I have lost some of my designs as they over wrote the first blocks.

A.  When you save your designs, which I am sure the majority of you do, before you unzip your file, make a folder named ie, Jacobean Blocks 1 and Jacobean Blocks 2.  Open the zip file to the relevant set of designs, and then save each design to the relevant folder, that way you will never be asked by your computer ''do you want to over wright this file''.  Not only does this protect your files, you will be able to find your designs a lot easier by doing this.  If this should happend to you, I will re-send the design set to you that you overwrote.

Q:   I do not have a PayPal account, may I post a cheque to Moving Stitches ?

A:    If you do not have a paypal account, we are happy to accept cheques or postal orders.  In this case, the link to download your order will be sent once the cheque has been received.

Q:   Will I receive colour charts ?

A:    Colour charts are available for designs you buy from Moving Stitches.  When you purchase designs colour charts will be emailed to you.   When receiving colour charts there is a default on the chart regarding the backing to be used, please be aware this is only a suggestion, and you should use the appropriate backing for the particular fabric you are using.  For those of you who prefer to have your designs on CD, the charts will be included on the CD.

Q. Not all the formats are listed, what other formats do you do please ?

A.  Available formats are JEF; PES; ART; VIP; VP3; HUS; EXP; EMD; DST; XXX; SHV and SEW

Q.  I have a Janome MemoryCraft 11000 / 11000SE and I need JEF+ Format can you supply this to me ?

A.  With the Janome MemoryCraft 11000 series you need JEF format, but when the design is sent to your machine it then changes into JEF+ - so order JEF when buying designs

Q. I would like my designs in a larger hoop, is this possible ?

A.  Yes, you can have the designs in any size you wish - please just email me through my site, stating the size you would like.

Q. I have tried to buy your designs but I cannot proceed to the final stage, it will not let me get any further, why is this?

A.  In order to purchase designs from Moving Stitches you must first register your details.  Please be assured my site is safe and secure and your details will NEVER be passed to a third party.

 Q.  Do you offer refunds ?  I  have accidently chosen a set of designs that I already have, and can I have a refund or exchange ?

A.  Due to the nature of this product and its ability to be reproduced we do not offer refunds.  Embroidery designs are treated like opened software, and cannot be returned.  However, should a file be corrupt we will of course replace it free of charge, or if you have previously bought a set of designs, and have since chosen the same set again, of course we will change that set for you.

Q.  Which format do I need for my machine ?

A.

 

Artista - ART format
Babylock - PEC format
Brother - PES format
Husqvarna - HUS format
Janome - JEF/SEW format
Melco - EXP format
Pfaff - VIP, VP3, PCS format
Singer - XXX format
Tajima - DST format

 

 

 


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